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How do I enroll in MFA at ºÚÁÏÇ鱨վ using YubiKeys?

YubiKeys are a secure alternative to smartphone-based authentication (e.g., SMS codes or authenticator apps). They are ideal for individuals who:

  • Don't own a smartphone
  • Prefer not to use personal devices for work or school authentication
  • Require a backup option in case their smartphone is unavailable
  • Want a stronger passwordless authentication

Important: ºÚÁÏÇ鱨վ only supports Yubikeys 5 FIPS Series as the recommended security key. While you may use alternative security keys, please note that ºÚÁÏÇ鱨վ cannot provide technical support or assistance for these applications. For setup and troubleshooting of alternative keys, refer to their specific instructions and support resources.

Register YubiKey

  1. Sign-in to with your ºÚÁÏÇ鱨վ student email address and password.
  2. Click + Add sign-in method.
  3. Select Security Key.
  4. Click Nex³Ù.Ìý
  5. Choose USB Device.
  6. Have your key ready, and click Next.
  7. Insert the YubiKey into USB port on your computer.
  8. Touch the flashing Y ²ú³Ü³Ù³Ù´Ç²Ô.Ìý
    • Your PC will redirect you to a new window to finish setup
    • Note: For more detailed instructions please visit your key manufacturer's website.
  9. Create a new PIN for the YubiKey (minimum 6 digits). 
  10. Click Next
  11. Touch the YubiKey again to complete the setup.
  12. Click Allow to Allow this site to see your security key.Ìý
  13. Enter a security key name with naming convention of KeyVendor - AppName. (Example: YubiKey - ºÚÁÏÇ鱨վ)
  14. Click Next.
  15. Complete the configuration by clicking Done.
  16. Change the default sign-in method to allow either Authentication app or hardware token-code under the Security Info section.Ìý
  17. Click Confirm to complete the registration.

Notes

  • You can register multiple YubiKeys as backups.
  • If your YubiKey is lost, ensure an alternate MFA method (e.g., phone-based authentication) is configured.

Please reach out to technical support at ºÚÁÏÇ鱨վhelp@umgc.edu, 888-360-8682, or the ºÚÁÏÇ鱨վ Help Center if you need further assistance.

Additional Resources

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The ºÚÁÏÇ鱨վ Help Bot is available for FAQs 24/7.

By Phone

°ä²¹±ô±ôÌý855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

°ä²¹±ô±ôÌý888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the ºÚÁÏÇ鱨վ Help Center.